Company Name: Unity Point Health
Location: Pocahontas, IA
Position: Clinic Administrator (Monday-Friday 8am-5pm)
Number of Positions: 1
Clinic Administrator is responsible for the operational performance in the medical office practice and monitors the activities of all office operations components to ensure the clinic meets it’s objects. Advises and seeks consent from the organizations leadership team to coordinate and manage the activities in the clinic.
- Full authority over daily operations
- Possess in-depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility including protocols, processes, policies, and procedures.
- Provide leadership within the clinic setting in order to ensure effective, efficient office operations, optimizing performance and continually improving quality of care in a vastly changing health care environment.
- Oversee the day-to-day management of the office including the coordination of clinic operations, establishment of work schedules, review of staffing needs and the supervision and training of staff in good patient relations and office policies and procedures.
Financial Results/Budget Responsibility
- Responsible for financial operations of the clinic. Including accounts payable, timely and accurate preparation and submission of biweekly payroll reports, budget preparation, reviewing required reports and monthly financial statements and monitoring accounts receivable.
- Participate in annual budgeting process and budget development as directed.
- Be aware of what is happening in clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.
- Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
- Implement and sustain UnityPoint Clinic strategic initiatives.
- Perform other duties as requested by the organizations management team and the providers to facilitate the smooth and effective operations of the office.
Employee/Physician Relations/Performance and Talent Management
- Establish effective mechanisms of communication with staff, providers and patients to foster an environment of openness, trust, team work and staff development
- Act as a liaison between physicians/providers and the organization’s leadership team to achieve effective communication and optimal operational processes.
- Partnering with medical director on performance and talent management.
- Responsible for the interview and hiring process including completion of employment forms in an accurate and timely manner and coordination of orientation and training programs for new staff members.
- Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
- Consultant on and final decision maker with respect to employee relations situations; informing and partnering with director on high level employee situations.
- Take the leadership role in times of disaster to secure the safety of staff, patients, visitors, the facility and protected health information when possible.
- Schedule and conduct monthly staff and provider meetings at each clinic and ensure proper follow-up as needed.
Problem Solving/Decision Making
- Follow protocols and policies in decision making.
- Identify and resolve operational issues and day-to-day oversight and responsibility.
- Seek guidance from director of clinic operations as needed.
- Create a culture of innovation, learning, teamwork and professional practice, consistent with the mission, vision and values of the organization.
- Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
- Maintain regular and consistent attendance at work.
- Maintain compliance with Personnel policies and procedures.
- Monitor all environmental conditions in order to secure protected health information.
- Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.
Required Education and Experience
- Bachelor’s degree required
- 2-3 years of leadership experience
- Business and/or health care management degree preferred.
- Master’s degree in business or health care management
- Clinical operations experience
- Experience in personnel management, facility management, financial management, budgeting and computers are preferred.
- Experience/knowledge with process improvement
Required skills, knowledge and abilities:
- Strong interpersonal skills
- Strong computer skills
- Strong supervisory and leadership skills
- Strong verbal and written communication skills
- Ability to take initiative and exercise independent judgement, decision-making, and problem-solving expertise
- Knowledge of personnel administration and patient relation principles
- Ability to work as a team member
- Ability to understand and apply guidelines, policies and procedures.